We ask you a few questions about your old cell phone, then our website gives you an estimated price that Paydrop Canada will pay you for it. If you agree to sell it to us at that price, we ask you pack the phone safely, label it as fragile and mail us the phone as a parcel with a free Canada Post parcel label we will email you. When we receive the phone and it is in the condition you described, we will pay by check in the mail right away.